This brochure has been designed to provide patients with relevant and up-to­ date information about this practice. For more information, please see the Receptionist or Practice Manager.

Family care

The doctors in this centre are recognised as specialist family practitioners and are committed to providing comprehensive medical care to the community.

After-hours care

Please contact the following after-hours medical service ph:0466 391 806 or go to the casualty/emergency department at the local hospital or call 000. 

Accident Care

This centre has a well equipped treatment room that enables doctors to cater for minor accidents and emergencies such as wound closures, treatment of fractures, work related injuries etc.

Appointments

Appointments are not required to see a doctor at this centre, although patients can request to see a particular doctor. All patients are seen on an as-you-arrive basis. If you wish to book an appointment time you may incur a private fee of $78.20 for a standard consult and $148.85 for an extended consult (On the spot Medicare rebates apply for Medicare card holders).

Billing

This centre Bulk-Bills patients with a valid Medicare card. Some doctors may charge for long consultations, house calls and non-Medicare service items.
Patients without a Medicare card will be subject to the following fees:

7am - 8am   Monday to Friday                $120.00
8pm - 10pm Monday to Friday                $120.00
8am - 8pm   Monday to Friday                $100.00
8am - 1pm        Saturday                       $100.00
1pm - 10pm        Saturday                     $120.00
All Day        Sunday & Public Holidays     $120.00

Patient Information

Your medical record is private and confidential. It is our policy to maintain the security of personal health information at all times. A copy of our detailed Privacy Policy is available at reception. Our practice is registered to participate in, and supports, the digital My Health Record system, please enquire with our receptionists for further details or visit https://www.healius.com.au/medical-centres-privacy-policy/.

Primary Dental

Primary Dental is located within this centre. The dentists specialise in family and cosmetic dentistry and offer routine and preventative dental treatments, as well as a range of cosmetic dental solutions.To make an appointment, please see the Receptionist, call this number  Ph: (08) 83757030 or visit primarydental.com.au.

Patient Feedback

We welcome any comments or feedback from patients to help us improve the services at this centre. We will always endeavour to resolve any complaints directly by filling in the Feedback form above, but where a matter cannot be resolved, the relevant health complaints commissioner can be contacted by the practice or by the patient for advice and possible mediation.
Health Care Complaints Commission: ph: 1800 232 007 or visit http://www.hcscc.sa.gov.au/.

Home Visits

The doctors in this centre may be available for house calls and external visits to regular patients. Please see the Receptionist or call the centre to request a home visit.

Test Results

To obtain test results, you must attend this practice and see a doctor. We do not give out test results over the phone. If a result comes back as clinically significant, you will be contacted by your doctor.

Recalls/Reminders

 The Doctors in this Centre routinely send recalls and reminders to patients by SMS/letter (as appropriate) for follow up consultation and the review of test results.

 From time to time you may also be provided with information about improving your health and offering you access to preventative health services that are appropriate to your care. If you do not wish to receive these reminders, please advise your Doctor or reception team.

Telephone Calls

As it is difficult to interrupt a doctor when in consultation with a patient, generally you will be asked to leave a message, the message will be sent to the doctor electronically. Emergency calls will be taken.

Translating Services

A telephone interpreter service and other communication support systems such as AUSLAN are available for patients or doctors. Please inform our Reception team.

If you do not understand this information, or require a translation please speak to reception or contact: patientfeedback@healius.com.au

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